Data operations Associate , LingoAce

BKK , Thailand

• Improve the scheduling procedure and class policy to increase the student per class ratio.
• Collaborate closely with the course consultant team and the learning advisor team to engage
fulfilling customers in order to solve immediate day-to-day operational concerns with 96 percent
on-time accuracy using.

Operations Associate , Zilingo

BKK , Thailand

• Created monitoring criteria and tracking dashboards to present performance to the management
level
• Liaised with internal and external teams including warehouse, logistics providers to ensure smooth business operations.
• Supported customer service team identifying and resolving issues.
• Improved warehouse operational process via more efficient workflow reduced 60% of inaccuracy.
• Collaborated with the developer team to improve the feature, integration, and workflow process.
• Audited transportation billing and payment gateway.

Shipping Coordinator , Southland Rubber Co.,Ltd.

Songkhla , Thailand

• Handled import and export documents and monitored the shipping status.
• Coordinated with manufacturers, suppliers, freight forwarders, and customers.
• Reconcile import and export invoices.
• Delivered 600+ shipments and imported 50+ shipments in 2018.